Troubleshooting

Supermac won't open, or macOS blocks it

• Check that your Mac runs macOS 14 Sonoma or later (Apple menu → About This Mac).
• If macOS says it can't open Supermac, open System Settings → Privacy & Security. If Supermac is listed under Security, click Open Anyway.
• Download Supermac again from your purchase email or the customer portal, rather than using a copy from somewhere else.

My license won't activate

• Copy the license key from your purchase email and paste it in full, without extra spaces.
• Make sure your Mac is online. Activation is checked with releaseflow.net.
• Already using Supermac on 3 Macs? Deactivate one in the customer portal to free up a slot.
• Can't find the email? Log in to the customer portal.

Screen recording permission (Screenshots)

• Capturing the screen needs Screen Recording access. Open System Settings → Privacy & Security → Screen Recording and turn Supermac on.
• If it is already on but captures come out empty or black, turn it off and on again, then quit and reopen Supermac.
• macOS only asks once — if you clicked Don't Allow, you can enable it any time from the same place.

Accessibility permission (window snapping)

• Window snapping and other window control need accessibility access. Open System Settings → Privacy & Security → Accessibility and turn Supermac on.
• If snapping worked before and stopped, turn the permission off and on again, then quit and reopen Supermac.

A feature isn't working

• Get the latest version from the customer portal.
• Check the permissions above — most broken features are a permission that was never granted.
• AI chat needs a provider connected with your own API key, or a local model through Ollama or LM Studio.
• On-device translation needs macOS 26 or later. On earlier versions, translate with your AI model instead.

Contact support

Still stuck? Email hi@kitze.io. Write from the address you used at checkout if the question is about a purchase or license, so we can find it.

Include these details so we can help faster:

• Your Supermac version (Settings → About).
• Your macOS version (Apple menu → About This Mac).
• What you did and what happened, step by step.
• A screenshot of the error if you have one.

Billing, refund and account questions are also covered in the help center.